When sync stops
What the connection status means and how to fix it.
Accounts shows each connection's status and when it last synced. If the broker stops accepting our access (a password change, revoked access or an expired session), the status asks you to reconnect and we email you once. Reconnect and sync continues from where it stopped.
Other failures retry on their own with longer gaps between attempts. If nothing has synced for a day, we email you once.
Trades missing after a gap? Use Sync now on the connection, or import a CSV for the missing days. If it keeps failing, check the status page, then contact us with the time you noticed.
Didn't answer your question? Contact support.